Refund Policy

We prioritize customer satisfaction and strive to deliver a trustworthy, risk-free shopping experience for every global buyer. To ensure complete transparency regarding return, exchange, and refund procedures, we have established this detailed and customer-oriented Refund Policy. The following terms cover return eligibility, valid return timeframes, product condition requirements, inspection procedures, refund processing timelines, payment reversal rules, and shipping fee responsibilities. By placing an order and purchasing products on our website, you acknowledge and fully agree to the refund and return regulations listed below.

1. 60-Day Extended Return & Refund Eligibility

We implement a generous, customer-friendly 60-day full return and refund policy for all products purchased through our official website. The valid return period officially starts on the exact date when your shipping tracking status is marked as “delivered” by the logistics carrier. Within this complete 60-day valid window, if the product you receive fails to meet your personal expectations, does not match your usage needs, or you simply wish to return the item for any legitimate reason, you are entitled to contact our professional customer service team to submit an official return request. Once your return application is received and reviewed, we will guide you through the standardized return process to apply for a full refund.
This extended return window is designed to provide sufficient time for you to test, use, and evaluate your newly received coffee gear and accessories, ensuring every purchase is risk-free and trustworthy. Please note that any return requests submitted after the 60-day valid period will no longer be eligible for full refund approval.

2. Product Condition & Return Package Requirements

To qualify for a full refund, all returned merchandise must be kept in brand-new, unused, and resalable condition. Returned items must be free of any visible scratches, surface stains, dirt marks, oxidation signs, disassembly traces, modification marks, or obvious wear and tear caused by personal use. Any signs of improper operation, artificial damage, or long-term daily use will result in failed return verification.
Additionally, customers are required to return the complete original package set in full integrity. This includes the original outer carton, factory packaging boxes, protective inner padding, official user manuals, instructional guides, matched original accessories, spare parts, and any free gifts that came with the product at the time of purchase. Incomplete returns with missing accessories, detached parts, lost packaging materials, or missing components will delay our warehouse inspection process significantly, or lead to partial refund deduction according to the missing item value. Severe incomplete returns may also result in return rejection.

3. Warehouse Inspection & Verification Process

Once our warehouse team successfully receives and signs for your returned package, our professional quality inspection team will initiate a comprehensive and rigorous physical examination of the returned goods within several business days. The inspection includes appearance condition check, functional performance testing, accessory completeness verification, packaging integrity confirmation, and overall resalability assessment. We strictly check whether the returned items fully comply with our return standards to ensure fair and standardized refund processing for every customer.
If your returned product passes our official inspection and fully meets return requirements, we will immediately approve your refund application and submit the relevant request to our official payment processing channel for settlement.

4. Refund Processing Timeline & Payment Method

All eligible and fully approved refunds will be completely processed within 5 to 10 business days starting from the date of successful inspection approval. All refund amounts are uniformly calculated and settled in USD (United States Dollar), and the funds will be fully returned to your original payment account that you used during checkout. Please note that the actual arrival time of the refund may be slightly delayed depending on the processing rules and transaction cycles of your personal payment platform or issuing bank, which is beyond our operational control.

5. Return Shipping Fee Responsibility Rules

To standardize return operations, we have clear shipping fee liability regulations for return orders. Under ordinary voluntary return situations where customers simply dislike the product, find it unsuitable, or have personal preference reasons for returning, the customer shall be responsible for all outbound return shipping costs incurred when sending the goods back to our designated warehouse address.
However, we will fully cover the return shipping fees and bear all logistics costs if your return is caused by our official-side problems, including confirmed factory manufacturing defects, severe product damage directly caused by violent logistics transportation, obvious order errors such as wrong items, missing items, or incorrect specifications delivered by our team.

6. Non-Refundable & Ineligible Return Situations

We strictly protect product quality and standardized sales rules. Products that are damaged due to improper personal operation, incorrect use methods, unauthorized artificial modification, private disassembly and repair, long-term daily wear, accidental dropping, or personal negligence will not be eligible for full refund or free return service. We reserve the full right to reject return requests and refund applications for all non-compliant damaged items.

7. Suggestions for Smooth Return & Refund Application

To ensure your return and refund process is fast, smooth, and error-free, we strongly recommend all customers to retain your order confirmation records, payment screenshots, product packaging photos, and real product condition photos immediately after receiving the parcel. These reservation materials can effectively prove product initial condition, greatly accelerate inspection verification progress, and avoid unnecessary disputes during return processing. Our customer service team is always ready to provide professional guidance and full support throughout the entire return and refund process.